Refunds and cancellations
How refunds, deposits, rescheduling, and no-shows work for Utility Pine Core lessons and workshops.
Scope
This policy applies to paid educational services from Utility Pine Core: mentored multi-timeframe chart reviews, Chart Reading Foundations workshops, Practice Circle evenings, and prepaid series. This site does not sell physical merchandise or software licenses.
Eligibility window
- Mentored sessions: Full refund if you cancel at least 48 hours before the start time.
- Workshops: Full refund if you cancel at least 7 days before the workshop date; 50% refund between 7 days and 72 hours before start.
- Practice Circle drop-ins: Full refund if cancelled 24 hours ahead; prepaid strips follow the workshop-style timeline for unused evenings.
Requests made after a session has started are not eligible for refund of that session.
Partial refunds
If we cancel a workshop and you decline a transfer to a later date, you receive a full refund of fees paid for that workshop. If only part of a prepaid strip remains unused because we cancelled an evening, unused evenings are refunded proportionally.
Non-refundable items
- Sessions completed in full
- No-shows without prior notice
- Printed workbooks already produced for a named attendee after the cancellation deadline (materials cost disclosed in booking notes may be withheld)
- Third-party costs you arranged yourself (travel, lodging, data subscriptions)
Deposits
Workshop deposits secure a seat. Deposits become non-refundable inside the 7-day window but transfer once to another published workshop date within three months if seats remain.
Rescheduling
Mentored reviews may be rescheduled once without fee when notice meets the 48-hour rule. Later changes may forfeit the session fee unless we caused the change.
No-shows
If you miss a confirmed session without notice, the fee is forfeited. We may offer a goodwill rebooking at our discretion; it is not guaranteed.
Work already started
Once a mentored session or workshop is underway, fees for that delivery are earned. Early departure does not create a partial refund entitlement.
How to request a refund
Email hello@utilitypinecore.click with your name, lesson type, date, and reason. Phone requests to +66 52 000 329 must be followed by email for the record. We confirm eligibility within 3 business days.
Processing time and method
Approved refunds are returned by the original payment method within 10 business days after approval. Bank timelines may add a few days beyond our processing.
Exceptions
Serious instructor illness, studio closure, or force majeure may lead us to offer transfers or refunds beyond the standard windows. Consumer rights under Thailand law that cannot be waived remain available.
Contact
Office 6, 64 Sample Road, Chiang Mai 00000 · +66 52 000 329 · hello@utilitypinecore.click